I’ve Found a Suspicious Sale – What Next?

If you've noticed suspicious activity in your payment gateway, here are steps to quickly further damage.

1. If the card testing (fraud transactions) are still occurring:

• Switch your payment gateway to "TEST MODE" to stop transactions from processing.

How do I switch my payment gateway into TEST MODE?

• Allied Payments Gateway/NMI: https://support.nmi.com/hc/en-gb/articles/14376995063825-Test-Mode
• Authorize.net: https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000001314

Would you like some help?

• Contact NMI/Allied Payments Gateway Support: 1-800-617-4850 or

  https://www.nmi.com/company/contact-us/

• Contact Authorize.net Support: 1-877-447-3938 or https://www.authorize.net/support.html

2. Immediately void any transactions you suspect that haven't settled and credit back all suspected transactions that have already settled.

3. Update user passwords in case any login information was compromised.

4. Submit a ticket to inform Allied Payments of the suspicious activity. This will allow us to review your account and adjust your fraud settings.

PLEASE NOTE: NMI and Allied Payments Gateway Are The Same