Why is My Funding Delayed?

A “Funding Hold” happens when your transactions are processed, but the funds aren't deposited into your bank account. This occurs because the transaction exceeded your usual processing parameters. Our risk protection team constantly monitors all accounts, looking for irregular trends, discrepancies, unusual patterns, and other signs of fraud. As fraudsters become more cunning, we’re grateful for our team’s vigilance in safeguarding your funds! Here's why funding holds might occur and how you can prevent them:

You processed a large transaction or processed more volume than usual. If you exceed your “Fraud Protection Profile” limits, the fraud protection team will automatically flag it. To release the funds, they will need to review an invoice or receipt to ensure it's not fraudulent or made in error. You can avoid funding holds by proactively sending a copy of the invoice directly to us by submitting a ticket and attaching the transaction documentation.

• Description of the goods sold or donations made

• Total cost and terms of the sale

• Customer contact/billing information

• Any associated tracking/shipping details

Your checking account information is outdated, or fees are overdue. If your checking account changes or we can't withdraw the fees, this will trigger a funding hold. Please submit a ticket to update your checking account details if you need deposits sent to a different account.

We suspect fraudulent activity on your account. If your account security is compromised and there are suspicious transactions (like hundreds of small transactions per minute or excessive returns with no matching sales), a funding hold will be triggered to address potential security and compliance issues. In such cases, holding your funds is beneficial. Regularly monitor your merchant account to catch any suspicious activity early, and notify us immediately by submitting a ticket. If our Fraud Protection Team contacts you first, please respond promptly to help prevent further fraud.